4 weeks · Oct 10 to Nov 6
Andre Fontaine
91.33
Silver · 12th of 24
Up 1.24 since last week
Silver, 12th of 24 scored drivers. Your score went from 90.09 to 91.33 since last week's card, and Gold is 1.67 points away.
1.67 points to Gold
Attempt photos at 99% would be enough to get you there.
Gold starts at 93 and you are at 91.33. A customer rating of 4.8 stars would also put you at about 93.4, with everything else the same.
What to do next
01Get attempt photos up from 88.44%
Leave a door tag on every attempt and take a clear photo of it.
Make sure the photo shows where you were and why you could not deliver. Keep people, hands and feet out of the frame.
Attempt photos (PPODA) were 88.44%. That earned 25 of 100 points. Reaching 99% adds 2.62 points and would put your score at about 94.0, which is Gold.
+2.62 pts
02Bring your 3.78-star customer rating up
Read the delivery notes before you leave the truck, and put the package where the customer asked.
Your customer rating (RYDE) was 3.78 stars on 8 surveys. Reaching 4.8 stars adds 2.08 points.
+2.08 pts
03Take ILS% from 99.75% to 99.9%
Deliver every package that is due today, and call your manager early if you are running short on time.
It is better to ask for help early than to drive faster.
Your ILS% was 99.75% on 2,560 packages over 20 dispatches. Moving up to 99.9% adds 1.65 points.
+1.65 pts
What's working
- No camera events and no accidents in these four weeks, so both earned full points.
- Your delivery photos (PPOD) passed review 98.68% of the time.
- You did not miss a pickup, and no package went to the wrong address.
Your running score
- 88.96thru Oct 16
- 89.61thru Oct 23
- 90.09thru Oct 30
- 91.33thru Nov 6
Each point is your score from Oct 10 through that date. The last one is this card's score.
Your numbers
Safety27.5% of your score94.3
- Camera events0 events
Driving-safety events your truck's camera flagged and a reviewer confirmed: seatbelt, distraction, awareness, stopping, speed.
100 of 100 pts
- Accidents0
Accidents your manager logged in these four weeks.
100 of 100 pts
- Damage1
Damage to a truck or property that your manager logged.
65 of 100 ptscost 1.57
- Tows0
Times your truck had to be towed.
100 of 100 pts
Service48% of your score96.6
- ILS%99.75%
Packages delivered on the day they were due, out of all the packages you had.
95 of 100 ptscost 1.65
- Missed pickups0
Scheduled pickups that were missed.
100 of 100 pts
- Callouts0
Shifts you were scheduled for and called out of.
100 of 100 pts
Customer experience24.5% of your score77.4
- Delivery photos (PPOD)98.68%
Delivery photos that FedEx accepted as clear and usable.
94 of 100 ptscost 0.54
- Attempt photos (PPODA)88.44%
Photos taken when a delivery could not be made, showing the door tag and where you were.
25 of 100 ptscost 2.62
- Customer rating (RYDE)3.78 stars
The average star rating from customer surveys over the last 60 days.
74 of 100 ptscost 2.08
- Misdeliveries0
Packages left at the wrong address.
100 of 100 pts
- Complaints1
Customer complaints your manager logged.
85 of 100 ptscost 0.30
How it adds up
- Weighted results
- 91.23
- Team Player points (1)
- +1
- Code 85s (9 x 0.1)
- −0.90
- Score
- 91.33